Privacy Policy

SkinLuna Ltd (“we”, “us”, “our”) operates SkinLuna.Shop. This policy explains what personal data we collect, why we collect it, and how we use it when you visit our site or purchase our products.

We collect information you provide directly, including:

• Contact details (name, email, phone, shipping/billing address)
• Order and payment information (processed securely by our payment providers)
• Communications with our customer service team
• Browsing data via cookies and similar technologies (device, IP, pages viewed)

• To process, fulfil and deliver your orders
• To provide customer support and respond to enquiries
• To send transactional emails (order confirmation, shipping updates)
• To send marketing communications (only with your consent — you can unsubscribe at any time)
• To improve our website, products, and prevent fraud
• To comply with our legal obligations

We never sell your personal data. We share it only with trusted service providers strictly to operate our business: payment processors, shipping carriers, email and analytics platforms, and authorities where required by law.

We use essential cookies to operate the site and optional analytics/marketing cookies to improve your experience. You can manage cookies in your browser settings at any time.

Under GDPR and UK Data Protection law you have the right to access, correct, delete or restrict processing of your personal data, and to object to direct marketing. To exercise any of these rights, contact us at support@skinluna.shop.

We keep your data only as long as necessary to fulfil the purposes set out above, comply with legal obligations, resolve disputes and enforce our agreements.

We use industry-standard encryption (SSL/TLS), secure payment gateways, and access controls to protect your data. No method of transmission is 100% secure, but we work hard to safeguard it.

We may update this policy from time to time. The latest version will always be available on this page with a revised “last updated” date.

Questions about this Privacy Policy? Email support@skinluna.shop or write to SkinLuna Ltd, London, United Kingdom.