Terms & Conditions

By accessing or using SkinLuna.Shop, you agree to these Terms & Conditions. If you do not agree, please do not use the site. We may update these terms at any time and continued use constitutes acceptance of the updated terms.

All products are subject to availability. Prices are shown in GBP and include applicable VAT unless stated otherwise. We reserve the right to correct pricing errors and to refuse or cancel any order placed at an incorrect price, even after order confirmation.

Placing an order is an offer to buy. Your order is accepted only when we send a shipping confirmation. We may decline an order at our discretion (for example, suspected fraud, stock issues, or shipping restrictions).

Payment is taken at the time of checkout via our secure payment providers. You confirm that the card or payment method used is yours and that funds are available.

Delivery times are estimates and not guaranteed. Risk passes to you on delivery. We are not liable for delays caused by carriers, customs, or events outside our reasonable control.

You agree not to:

• Use the site for any unlawful or fraudulent purpose
• Copy, scrape, resell or redistribute any content without permission
• Attempt to gain unauthorised access to our systems
• Submit false information or impersonate others

All content on SkinLuna.Shop — including text, images, logos, branding and design — is owned by SkinLuna Ltdor licensed to us and protected by intellectual property laws. You may not use it without our written consent.

Our products are cosmetic skincare and not intended to diagnose, treat, cure or prevent any disease. Always patch-test before use and discontinue if irritation occurs. Consult a doctor if you are pregnant, breastfeeding, or have a medical condition.

To the maximum extent permitted by law, our total liability to you for any claim arising from your use of the site or our products is limited to the amount you paid for the product in question. We are not liable for indirect, incidental or consequential losses.

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts. Nothing in these terms affects your statutory consumer rights.

Questions about these terms? Email support@skinluna.shop.